Delivery Information
All orders are processed same day (Monday-Saturday) only orders placed on Saturday & Sunday will be processed on Monday.
During promotion due to high Sales volume estimated time for delivery is 5 - 7 working days.
All orders placed before 6 AM BST (Monday-Friday) will be Dispatched on same day to the courier. Orders placed after 6 AM BST will be processed on next working day.
Note: 98% Next day deliveries are done successfully on time.
Customers can choose the below Delivery options while placing an order:
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Standard Delivery. (Estimated 2 to 4 Business Days)
-
Express Delivery. (Estimated 1 to 3 Business Days)
Delivery Options with charges (All Delivery Charges are calculated based on weight of the parcel)
Standard |
|||
Services |
Weight |
Charges |
Delivery Time |
| Standard | 1 KG - 2 KG | £2.99 | 2 - 4 Business Days |
| Standard | 2.01 KG - 3 KG | £4.99 | 2 - 4 Business Days |
| Standard | 3.01 KG - 4 KG | £5.99 | 2 - 4 Business Days |
| Standard | 4.01 KG - 5 KG | £6.99 | 2 - 4 Business Days |
| Standard | 5.01 KG - 6 KG | £7.99 | 2 - 4 Business Days |
| Standard | 6.01 KG - 7 KG | £8.99 | 2 - 4 Business Days |
| Standard | 7.01 KG - 8 KG | £9.99 | 2 - 4 Business Days |
| Standard | 8.01 KG - 9 KG | £10.99 | 2 - 4 Business Days |
| Standard | 9.01 KG - 10 KG | £11.99 | 2 - 4 Business Days |
| Standard | 10.01 KG - 11 KG | £12.99 | 2 - 4 Business Days |
| Standard | 11.01 KG - 12 KG | £13.99 | 2 - 4 Business Days |
Express |
|||
Services |
Weight |
Charges |
Delivery Time |
| Express | 0 KG - 1 KG | £5.99 | 1 - 3 Business Days |
| Express | 1 KG - 2 KG | £6.99 | 1 - 3 Business Days |
| Express | 2.01 KG - 3 KG | £7.99 | 1 - 3 Business Days |
| Express | 3.01 KG - 4 KG | £8.99 | 1 - 3 Business Days |
| Express | 4.01 KG - 5 KG | £9.99 | 1 - 3 Business Days |
International |
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Services |
Weight |
Charges |
Delivery Time |
| International (US & Europe) |
0 KG - 1 KG | £12.99 | 2 - 11 Business Days |
| International (US & Europe) |
1 KG - 2 KG | £13.99 | 2 - 11 Business Days |
| International (US & Europe) |
2.01 KG - 3 KG | £14.99 | 2 - 11 Business Days |
| International (US & Europe) |
3.01 KG - 4 KG | £15.99 | 2 - 11 Business Days |
| International (US & Europe) |
4.01 KG - 5 KG | £16.99 | 2 - 11 Business Days |
| International (US & Europe) |
5.01 KG - 6 KG | £17.99 | 2 - 11 Business Days |
*Important information to read so you can avoid any delays:
We send an email with tracking information once your order is dispatched. You can use the tracking information to track your order online. This service is enabled for all orders including Channel Islands.
Customers are responsible to pay all the customs/duties applied in their country (including Switzerland, Norway & Iceland)
We do not ship to Africa, Russia, Ukraine, Hong Kong and Malaysia due to several problems with overseas shipping.
Deliveries are usually made during the day, and the courier would require signature from someone at the delivery address incase if there is no one there to receive the parcel, they will leave the parcel at a safe place.
Please provide your daytime contact number in the order so we can contact you for any further delivery instructions if needed.
If you do not receive your parcel within 3 – 5 working days after the order is dispatched, you should contact us immediately to report this. We will not be responsible for any undelivered orders after 3 – 5 working days as we will no longer have the option to investigate this with the courier company or to file a claim with them.
Selected UK & NI postcodes will not receive Next Day delivery.
How does Next Day Delivery Work?
All orders placed by 6am will be sent out. All successful orders are then forwarded to our dispatch team who will pack your order and get it ready for collection by couriers. Next Day Delivery is not available on some products and excludes ‘AB30,31,33-38,41-45,51-56,63, DD8-9, DD10, FK17-21, TD15 2, HS1-9, IV1-3, IV4-9, IV10-12, 15-20,30-32,36, IV13-14, IV21-28,IV40-56, KW16-17, PH30-44,49,50, ZE1-3, BFPO' postcodes. This also includes Jersey and Guernsey where we cannot offer Next Day Delivery.
What if my order contains some items that aren’t available for next day delivery?
We try our utmost to avoid these situations, and this very rarely happens. We usually keep all our stock in one warehouse, however sometimes we may need to arrange more stock from retail stores to fulfill your order, and this will delay your order by 24 hours.
Do we deliver to the BFPO / PO BOX Address?
Yes, we do. However next day delivery will not be applicable to orders going to BFPO/PO Box addresses.
How will my order be delivered?
Your parcel will be delivered with Royal Mail.
How can I track my order?
You will receive an email confirmation once the order is shipped with the tracking information which you can use to track your parcel online. Alternatively, you may contact us on +44 (0) 2033 725441 or WhatsApp on +44 7413 009048 for further assistance.
Do you deliver to my country?
We deliver worldwide excluding Russia, Ukraine, Hong Kong, Malaysia and some parts of Africa due to several problems with overseas shipping.